About Us

TIWANA - a winning solution for those who want to stand out and express their personality designing and wearing classic customized shoes for men.

TIWANA allows you to create men's shoes 100% Made in US, UK & PAKISTAN, constructed by master craftsmen with decades of experience using carefully selected materials, creating a perfect blend of design, style and spirit. From the color to the eyelets, from the laces to the lining and the type of sole, we can create 5 million different combinations.

We take great pride in high quality of our shoes. That's why we are 100% sure about the quality of our products and asks no questions if a customer desires to return a product if he is not satisfied with any reasons.

Wearing our imperials is no longer a purely functional endeavor - it's a fashion occasion in its own right. We offer a winning selection of the most exciting up-and-coming designs, all thoughtfully pulled together into a constant stream of newness that cycles in throughout the year. We have your perfect getaway wardrobe whether you're traveling for a party, casual or business meetings.

PAYMENTS

Payment can be accepted via PayPal, VISA, MasterCard, American Express, and Discover. We do not accept personal checks. Your card number will be protected using SSL, industry-leading encryption standard. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

CANCELLATION POLICY

Cancellation can be done within 24 hours of order placement, the customer should contact support for requesting order cancellation.

RETURN AND REFUND POLICY

We want to ensure satisfactory customer experience that’s why our return policy is set for 2 days of delivery. You can return or almost everything within 2 days of delivery for a full Refund.

Once we have received and inspected your return (usually within 24 hours of receipt), your exchange order will be processed and delivered to you within next 7 business days. In case of refund, it will be issued within 24 hours and you will receive an email confirmation that your return is completed. Please note, depending on your financial institution it may take an additional 1-2 business days for the credit to post to your account.

Personalized or other customized product may not be returned for refund or exchange under any circumstances. Also please note that in case of returns, customers would have to bear charges for shipping back the item to us.

CUSTOM ORDERS

RETURN AND ALTERATION

We are committed to get you your perfect jacket in the first go. We share the actual pictures of your custom order before dispatching it to minimize the return rate. However, if your custom order doesn’t fit you well, we do the first alteration free of cost.

SHIPPING & DELIVERY

All orders are usually shipped within 7 business days as we make customized items. We try our best to minimize fulfilment time for our made to measure orders within 1 week.

We accept and ship orders to all countries except for Israel. Iran And Iraq. In order to offer our customers a premium courier service, all shipments are carried through Express Deliveries which are DHL and FedEx. The item take 3-4 days in making and after making of the item, shipping usually takes 2-3 business days for the items to be delivered to your doorstep.

NOTE: We do not deliver to APO, FPO or PO box addresses.

Once we ship the order and provide tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by courier company due to any reason, or courier company attempts to deliver order when the customer is not at home, it is customer's responsibility to contact courier company. We recommend you the follow up with courier service once you are provided with the tracking id.

In case of purchase of multiple items, or multiple transactions from the same customers. We usually ship items in one parcel. Once your order is dispatched we can not reschedule the delivery on a different address, customer will have to contact respected courier service for further actions.

Once the payment is received, the customer will be notified via email of order confirmation.

ORDER ACCEPTANCE & PAYMENT

Please note that there are cases when an order cannot be processed due to various reasons. The website reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verification or information, including but not limited to phone number and address, before we accept the order. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is misprinted, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your debit/credit card charged. The cardholder must retain a copy of transaction records and Merchant policies and rules.

PRICING

We accept payments online using Visa and MasterCard credit/debit cards in USD. However, if your card currency is other than USD, you can place your order. Our system will accept the order by deducting the equivalent amount of the respective currency.

USERS & ACCOUNTS

All the registered users are responsible to maintain the confidentiality of their respective accounts. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

GOVERNING LAW

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UK, USA & Pakistan as these are our countries of Trade.

OUR ADDRESSES

TIWANA UK

52C 321-323 HIGH ROAD
CHADWELL HEATH
ESSEX
RM6 6AX
UK

+44 77 2315 1939

MON - FRI: 10:00 AM - 5:00 PM
SAT: 11:00 AM - 4:00 PM
SUN: 11:00 AM - 2:00 PM

TIWANA USA

1402 LONGBRANCH DR.
GEORGETOWN
TX 78626
USA

+1 (914) 398 1962

MON - FRI: 10:00 AM - 5:00 PM
SAT: 11:00 AM - 4:00 PM
SUN: 11:00 AM - 2:00 PM

TIWANA PK

228/1 33 ST., KHY E ROOMI
DHA PHASE 8
75500
KARACHI
PAKISTAN

+92 304 0280786

MON - FRI: 10:00 AM - 5:00 PM
SAT: 11:00 AM - 4:00 PM
SUN: 11:00 AM - 2:00 PM